Refund Policy

Due to the made-to-order nature of our products, they are non-returnable and non-refundable. We provide detailed information on each product page to ensure that you can make an informed purchase decision. If you are unsure about an item, we offer assistance and recommendations, which are available on the product pages. By placing an order, you acknowledge and accept our policies.

 

Refunds

There are strictly no returns or refunds on our products. This policy is in place because these products are made to order to ensure the highest quality and freshness. Additionally, health and hygiene considerations prevent us from reselling these items once they have left our premises.

If you are unsure about what to order, please email us at info@miraherbals.com for a recommendation tailored to your needs before making your purchase.

Refunds are not guaranteed and will only be considered under special circumstances. As stated on all product pages, our health products (including tinctures, teas, etc.) are non-refundable.

You have the right to refuse the products upon delivery. However, refunds will only be issued when the products are returned to us safely, undamaged, and sealed. You will be responsible for the return shipping costs.

If you believe you are eligible for a refund, please contact customer support at info@miraherbals.com to inquire about refund eligibility. Refunds, if applicable, are at the discretion of Mira Herbals Inc. and are subject to review based on the specific situation.

 

Damaged or Defective Goods

For damaged or defective products, please contact us as soon as possible, and we strongly recommend attaching photos of the damaged goods. This allows us to file a claim with the courier and use the photos as proof to support the claim process.

If you receive any defective or damaged items, please contact us within 10 days of purchase. If applicable, we will provide a replacement or refund for the original purchase price and delivery fee. Refunds will be processed to the original method of payment. In the case of replacements, we will ship the replacement at our cost, subject to product availability.

 

Shipping and Delivery

We strongly advise that you retain proof of return if you are returning any items, and ensure that they are adequately packaged to prevent damage during return transit. Mira Herbals Inc. is not responsible for any lost returns. All items are considered the responsibility of the customer until they reach us.

Please note that Mira Herbals Inc. does not refund shipping fees, gift wrapping, or any other related fees such as international purchase fees, conversion fees, or customs fees.