Due to the made-to-order nature of our products, they are non-returnable and non-refundable. We provide detailed information on each product page to ensure that you can make an informed purchase decision. If you are unsure about an item, we offer assistance and recommendations, which are available on the product pages. By placing an order, you acknowledge and accept our policies.

Returns

Due to the made-to-order nature of our products, they are non-returnable and non-refundable. We provide detailed information on each product page to ensure that you can make an informed purchase decision. If you are unsure, we offer assistance and recommendations, which are also available on the product pages. By placing an order, you acknowledge and accept our policies.

For damaged items, we strongly recommend that you attach clear photos when reporting the issue. This allows us to file a claim with the courier and use the photos as proof to support the claim process.

In the rare event that a return is requested and authorized, please note that all returned items will incur a 25% restocking fee. By placing an order, you acknowledge and accept our return policies.Returns will incur a 25% restocking fee since our products are made to order.

European Union (EU) Buyer Addendum

If you are a consumer residing in the European Union, you have a statutory right under EU Directive 2023/2673 to withdraw from your purchase within 14 days of receiving your order without giving any reason, subject to the strict health and hygiene exemptions below.

• Hygiene & Health Protection Exemption: In accordance with EU law, the right of withdrawal does NOT apply to sealed goods that are not suitable for return due to health protection or hygiene reasons if they have been unsealed, opened, or used after delivery. Because our products are herbal, dietary, or cosmetic health products, any item where the factory seal, tamper-evident wrapping, or lid seal has been broken or altered is strictly non-returnable and non-refundable.

• Unopened Items: If you wish to exercise your right of withdrawal for a completely unopened, sealed product, you must use the withdrawal flow provided on our website within 14 days of delivery.

• Return Shipping Costs: If you exercise your right of withdrawal, you are strictly required to pay for your own return shipping fees back to our facility in Canada. Original outbound shipping fees are non-refundable. We will only process eligible refunds once the physical goods are safely received back at our facility in their original, completely sealed, and unopened condition. (Note: Authorized returns under this clause may still be subject to our standard 25% restocking fee where legally applicable).

Refunds

There are strictly no returns or refunds on our products. This policy is in place because these products are made to order to ensure the highest quality and freshness. 

Refunds are not guaranteed and will only be considered under special circumstances. This policy is in place because our health products (including tinctures, teas, etc.) are made to order to ensure the highest quality and freshness. Additionally, strict health and hygiene considerations prevent us from reselling these items once they have left our premises.

If you believe you are eligible for a refund, please contact customer support at support@miraherbals.com. Refunds, if applicable, are at the sole discretion of Mira Herbals Inc. and are subject to review based on the specific situation.

If your return is approved, or if you exercise your right to refuse the products upon delivery, a refund will only be issued when the products are returned to our facility safely, undamaged, and completely sealed. An automatic 25% restocking fee will be deducted from your refund amount, and you will be strictly responsible for the return shipping costs. If you need a product recommendation tailored to your needs, please email us before making your purchase.

Damaged or Defective Goods

For damaged or defective products, please contact us as soon as possible, and we strongly recommend attaching photos of the damaged goods. This allows us to file a claim with the courier and use the photos as proof to support the claim process.

If you receive any defective or damaged items, please contact us within 10 days of purchase. If applicable, we will provide a replacement or refund for the original purchase price and delivery fee. Refunds will be processed to the original method of payment. In the case of replacements, we will ship the replacement at our cost, subject to product availability.

Shipping and Delivery

We strongly advise that you retain proof of postage/tracking if you are returning any items and ensure that they are adequately packaged to prevent damage during return transit. All items are considered the responsibility of the customer until they safely reach our facility. Mira Herbals Inc. is not responsible for any lost or damaged returns.

Please note that Mira Herbals Inc. does not refund original shipping fees, gift wrapping, or any other related charges such as international purchase fees, conversion fees, or customs duties. 

By placing an order, you acknowledge and accept our policies.