Shipping & Delivery

IMPORTANT! PLEASE READ:
To ensure quality, products are made in small batches. Therefore, processing time could take around 4-6 business days depending on the availability of the products before shipping. Please note that we are closed on Saturdays, Sundays and Mondays, therefore, our business days are only 4 days (Tuesday, Wednesday, Thursday and Friday). We ask for your patience as the we are also waiting for the herbs to arrive and be ready to ship - this is due to the fact that Mourab, our master herbalist, ensures a top-notch quality and potency of the product by avoiding shortcuts and not rushing productions. 

NOTE: Processing is different from shipping/delivery.

When your items are shipped, you will receive an email with the tracking information. Please always check you spam/junk folder - emails could sometimes get filtered there. Note: We ship worldwide, so please read the information below.

Delivery Times

Below are estimates only and not guaranteed. Please understand that when shipping from one country to another, these packages have to go through customs before they can be released for final delivery. 

  • North America (USA/Canada)

Tracked Shipping (7-15 Business Days)
XpressPost Shipping (3-5 Business Days)

  • United Kingdom

Tracked Shipping (7-15 Days)

  • Europe, Australia

Tracked Shipping (9-20 Business Days)

  • Rest of the Word 

Standard Shipping (15-30 Business Days) - No Tracking 

Items are sent via Canada Post as we are located in Toronto, Canada. We can always arrange for a third party courier service (e.g UPS, DHL, FedEx). Should you prefer it, please contact us.

Customs Fees

Customs checks all inbound international packages and mail. During this process, a customs officer in the country you’re shipping to will review the package to make sure it meets the country’s laws, regulations and policies. They will also determine what duties and taxes might be due (we are not responsible for any custom fees your country charges). Unfortunately, there’s no cut and dry answer for how long packages stay in customs. This varies greatly from country to country, and largely depends on what is being shipped. Packages can get approved immediately, which is often the case if the goods being sent aren’t taxable. Other times, delays can occur if duties and taxes are still owed It’s also common for items to get stuck in customs if an item is restricted and cannot be allowed into the country. If you are having troubles, please do not hesitate to contact us.

Tracking Your Order

Once you get the tracking information (sent via email you provided on checkout), you can track your package on the following websites below based on the shipping destinations or through your local postal service. Enter the Tracking Number on the space provided.

To other countries not listed above, please check your local postal service website and enter the tracking number (if applicable) on the space provided.