Frequently Asked Questions
We kindly encourage you to review our F.A.Q below for a clearer understanding of our order processing procedures.
Herbal Products
How are herbal tinctures different from herbal teas?
Tinctures are concentrated extracts where herbs are steeped in alcohol (for weeks), whereas teas involve steeping herbs in hot water (for few minutes).
Tinctures are best for strong medicinal activity, convenience, and long-term storage. An herbal tincture will have about 90% plant essence in it.
Herbal teas are not as potent as tinctures, but they can be very effective for calming the nervous system, soothing the stomach, and brightening the mood. A herbal tea will have approximately 10% plant essence in it.
It’s best to combine them both.
Can I combine multiple tinctures?
Yes, you can take multiple tinctures at once.
Simply measure the recommended dose of each tincture (see each product page on our website) and combine them together in one glass.
You can add it to juice or water, or take it raw. You can also add it to a hot tea for few minutes before drinking.
Why is there alcohol in tinctures?
There is nothing to be concerned about, the amount of alcohol is little and most is plant matter. Alcohol in a tincture is a superior way of getting plant phytonutrients to the cells.
Alcohol is a better extractor and is better at getting the medicinal properties out of tough woody parts of the plant. This makes an alcohol tincture more potent and more concentrated than a glycerite or tea, meaning you can use less of a tincture to get the same results.
Alcohol has better preservation which means it can technically last forever provided you don't expose the tincture to sunlight or add anything to it. Also if your diet is high fruits and raw veggies you have nothing to worry about as you are on a detox and cleansing mode.
However, if you are still concerned, you can mix the tincture in a cup of warm water or decaffeinated/herbal tea allowing the alcohol to evaporate before consumption.
Are your herbs still effective if I'm not vegan or on fruit-only cleanse?
Yes, they will still be effective. However, you will experience more of the benefits if you avoid or completely eliminate processed foods from your diet.
I need help on which product to get.
Please send us a message and let us know what your health goals are.
Keep in mind that we do not diagnose anything. If you need proper diagnosis due to your symptoms, contact a health care professional.
Orders
When will you ship my order?
As mentioned on all product pages before adding items to your cart, our products require 4-7 business days to process before shipping due to their made-to-order and small-batch nature.
Please be patient as we ensure quality before sending out products.
Why is my order hasn't been shipped yet?
As mentioned on all product pages before adding items to your cart, our products require 4-7 business days to process before shipping due to their made-to-order and small-batch nature.
Please be patient as we ensure quality before sending out products.
Can I change my shipping address after placing an order?
If it has NOT been shipped yet, Yes, you can do so by sending us an email at info@miraherbals.com
Please include your order number and use the same email address you used to place the order.
What should I do if my package is damaged or received a wrong item?
Please contact us immediately (including your order number).
For damaged items, we encourage you to attach photo(s) to facilitate a swift resolution.
Visual documentation helps us effectively communicate with the courier service and expedite the process of holding them accountable for the handling of packages.
Can I add or remove items from my order?
Yes, as long as it has not been shipped. Simply contact us to make necessary changes.
Shipping & Delivery
When will you ship my order?
As mentioned on all product pages before adding items to your cart, our products require 4-7 business days to process before shipping due to their made-to-order and small-batch nature.
Please be patient as we ensure quality before sending out products.
When will I receive my order?
If your order has been shipped, you will receive an email with tracking information. Use the tracking number to follow your package's progress.
TIP: Subscribe to the courier service's notifications to know when your package is out for delivery.
Can I change my shipping address after placing an order?
You can do so by sending us an email. However, once your order has been shipped and picked up by the courier, we are unable to make any changes. Please contact your local post office to arrange redirection of the package to your preferred shipping address.
Do you offer local pickup options?
We do not have a physical store, but we do offer pickup at our office.
Please place your order as usual on our website, and we will refund the shipping fee when you pick up your order.
Wait for an email notification confirming that your order is ready for pickup. Due to the made-to-order nature of our products, orders will not be ready immediately, so please do not arrive without confirmation.
Why do I have to pay for custom fees?
Customs fees are required by your country's government for importing goods. These fees are determined by your country's customs authority and are not set by us. Your package may be held by customs until these fees are paid.
If these fees are not paid within the specified timeframe, your package may be returned to us. Please note, if you choose to have the package shipped to you again, it will be subject to a reshipment fee.
If you have questions about customs fees, please contact your country's border agency or the authority responsible for imposing these fees.
It says delivered but I never received it.
If your tracking status shows "delivered" but you haven't received your package, here are some steps to follow:
- First, contact your local post office immediately and have your tracking number ready.
- Check with your neighbors, as sometimes postal workers may deliver to the wrong address.
- If you have a concierge or front desk service, inquire if they have received the package on your behalf.
- Review the confirmation email you received when you made your purchase to verify the shipping address you provided.
- If none of these steps help locate your package, please contact us so we can initiate a claim and assist you further.
Refund & Returns
Can I get a refund?
Refund eligibility varies depending on the situation. Please read our Refund Policy page for more information.
Note: All health products are non-refundable and non-returnable, regardless of whether they are unopened or unused.
If you are unsure of which products to take, contact us first for a herb recommendation before purchasing.
Fruits & Diet (Protocols)
Why Fruit Diet during cleanse?
Fruits and veggies have all the bioavailable amino acids you need at 1-2% which is what is in mothers milk at time when the child grows the fastest.
Excessive protein intake can pose potential health risks. Consuming more protein than your body needs may strain the kidneys, as they are responsible for filtering and excreting waste products from protein metabolism.
Additionally, very high-protein diets may lead to nutritional imbalances if other essential nutrients are neglected. Fruit and vegetables are more than sufficient for the human body.
These high amounts of protein not only cause damage to kidneys, it takes long to digest, causes hair loss and other concerns in the long term.
This type of detox - being fruit is regular for us and we know it works. Fruit for detox is best and we strongly believe in being high fruit raw vegan with some cooked alkaline vegan food as it is best long term.
We do get many carnivores and keto clients coming to us after 8-12 months on those diets with bad side effects. You will get faster and optimal results on a high fruit and raw vegan diet as it is not obstructive or suppressive, other diets tend to be obstructive and suppressive.
The diet we suggest is not only out of moral or ethical consideration.
Would fruit-only affect my sugar levels?
Blood sugar numbers are bound to always rise and fall.
The sugars in fruits are known as fructose and these are the good sugars. Sometimes they tend to spike your blood sugar, but unlike processed sugar, it will do no significant harm to the body and they will always stabilize themselves as well.
You need fruits to move the lymphatic system, the system that deals with damaged cells. If you avoid fruits or when we starve the body of simple sugars, we are robbing our cells of vital energy. This starvation damages cells,when this happens, they can become abnormal and eventually can becomedamaged (cance)r cells.
When we overeat with protein rich foods, fats and complex sugars, we are creating a breeding ground for cancer cells.
Use fruits to move lymph and get your kidneys to filter, both are needed to heal the body.